Shipping policy

Thank you for shopping with Jelle Edwin Onno den Hamer. Specializing in premium cosmetics, skincare and beauty accessories for global consumers, our brand adheres to standardized order handling and cross-border logistics standards. We strictly control every order processing link and adopt professional shockproof and sealed packaging suitable for cosmetic products, ensuring all beauty goods are delivered accurately, intact and within a reasonable logistics cycle.

1. Order Processing Time

All valid cosmetic orders will be inspected, sorted and fully packaged within 1-3 business days after successful order confirmation, excluding weekends and local public holidays. Processing schedules may be moderately prolonged during peak shopping seasons and promotional events with excessive order volume. We will deliver official email notifications to customers once any substantial shipping delays occur.

2. Shipping Fees and Delivery Estimates

Shipping fees applicable to all beauty product orders are automatically calculated and clearly displayed on the checkout page prior to payment, ensuring full transparency of all logistics costs for every transaction.
Estimated delivery times:
Standard Shipping: 15 business days
All stated delivery durations are reference estimates rather than guaranteed timeframes. Actual parcel arrival may be affected by courier service interruptions, customs clearance progress, extreme weather conditions, international logistical restrictions and regional holiday arrangements.

3. Shipment Confirmation and Order Tracking

Once your cosmetic order is dispatched from our warehouse, you will receive an automated shipment confirmation email containing exclusive parcel tracking data and inquiry access.
Tracking information and real-time logistics updates will generally be activated and available for online monitoring within 24-48 hours after the shipping carrier completes parcel pickup and system registration.

4. Incorrect Address Liability Disclaimer

Customers are solely responsible for verifying the accuracy and completeness of their shipping address information during checkout to prevent delivery errors and package returns.
Jelle Edwin Onno den Hamer disclaims all liability for parcels misdelivered, undeliverable or returned due to incorrect or incomplete recipient details provided by customers. Any packages returned as a result of address discrepancies will incur additional reshipping fees borne entirely by the buyer.

5. Lost and Damaged Parcel Resolution

If your cosmetic parcel is lost during international transit, please contact our customer support team within 7 days of your expected delivery date to initiate a formal logistics investigation.
If your beauty products arrive with leakage, breakage or damaged packaging upon delivery, please submit a support request within 48 hours of receipt. Clear photos of damaged items and original packaging are required for verification, and our team will assess and resolve the issue promptly.

6. Product Usage Guidelines and Customs Regulations

Every cosmetic product is equipped with official usage, storage and safety instructions. Jelle Edwin Onno den Hamer accepts no responsibility for product deterioration, damage or invalidation caused by improper storage, incorrect usage, unauthorized modification or personal misuse of beauty products.
International shipments may be subject to import duties, customs taxes and clearance fees enforced by destination country authorities. These supplementary charges are the exclusive responsibility of the customer and are not included in product prices or standard shipping costs.

7. Contact Information

For any inquiries or concerns regarding this Shipping Policy and your order logistics status, please connect with our dedicated support team via the official details below:
Trade Name: Jelle Edwin Onno den Hamer
Phone number: +31 06-33058178
Email: support@novafetch.shop
Physical address: Herkingenstraat 188, 3086 BC Rotterdam, Netherlands